It can be extremely complex to manage insurance claims, therefore it is vital to work with an insurance broker who values their claims team. At Specialist Risk, we empower our people to work quickly and thoroughly to settle your claims efficiently, meaning you can carry on with the day to day management of your business without a worry.
We take an all-encompassing approach; our claims team will work with your Account Executive to propose a proactive claims review process to identify trends. We then work closely with you and provide ongoing risk management advice to protect your business and help you reduce the chance of making a claim.
Exceptional customer service, complemented by relentless attention to detail is paramount to us, ensuring our clients receive the best support in the market.
OUR CLAIMS SERVICE
We understand that every business has different requirements and faces different challenges. Our claims service can therefore be tailored specifically to your business’s requirements, no matter how niche they are.
Our claims team combine over 100 years of experience in all classes of insurance and have outstanding relationships with our insurance partners. This means if you do have to make a claim, we are quick to act and settle your claim.
- A triage facility to evaluate and discuss claims prior to submission
- Full technical assistance with complex claims
- Full claims support with dedicated claims handlers for both motor and non-motor claims
- A solution which allows you to focus on running your business, significantly reducing the amount of time you spend on the claims process
THE SPECIALIST RISK CLAIMS APP
As the world becomes increasingly digital, we as a business are working hard to become equally digitally enabled to help our people deliver an outstanding service to our clients using market-leading technology.
An example of this is the Specialist Risk Claims App. Reporting your motor, liability or property claims has never been easier! Using our claims app allows you and your employees to report claims quickly and comprehensively and significantly improves the quality of the information we receive. This in turn allows us to receive your claim quicker and therefore enables us to settle it more efficiently.
Our claims app streamlines the claim reporting and settling process, with users seeing the time between the accident occurring and it being recorded cut by over 90%.
“Bywaters started using the app during the pandemic outbreak, the benefits were immediately obvious how user friendly and effective the system is.
We have used the platform on several occasions now, communicating incidents in much faster time frames allowing us to capture claims and control our costs more effectively.
We have now changed our internal processes in line with reporting incidents via the Specialist Risk app.
10/10 from Bywaters.”
"When large/complex claims occur, Specialist Risk are right alongside us. This was typified when a significant fire affected one of our sites several years ago. The business interruption claim alone totalled several million pounds but Miles Smith Insurance Solutions, now Specialist Risk Insurance Solutions settled the claim within a 2-month period, meaning the impact on our business was minimised and flexibility retained."