Background
A Property Owner contacted SRIS Client Director, Alan Tattler, a couple of weeks before their renewal last year, having been referred by an existing SRIS client. Given the insufficient time to meet the renewal date and the impact this may have on the client's long-standing relationship with their existing broker, it was suggested that Alan and the client met early, ahead of the next renewal.
Challenge
Over the last year, Alan maintained regular contact with the client, ensuring that guidance and support was available when required. When they caught up recently, the client expressed their interest to secure a more competitive price for their tenants in response to the increasing trend of premium charges. It was also established that they had an outstanding and unresolved £700,000 fire claim.
Solution
Working closely with Client Manager, Christine Cotterell, Alan conducted a full broking exercise and proposed the scale of SRIS capabilities to the client to resolve the outstanding claim and reassured them that he would take management of this situation. The client appreciated Alan’s transparency and agreed to appoint SRIS as their broker.
Outcome
Due to the quality of their relationships with insurers, Alan and Christine were able to negotiate a premium reduction with the incumbent insurer of c.20%. Alan arranged a meeting with senior representatives from the insurer and the claim was agreed upon and settled within 7 days of our appointment. A great example of our mantra ‘Difficult. Done Well.’ and to quote Alan:
“We deliver on our promises – it’s that simple!”
For more information about our offering for property owners, click here.
To find out how your company can benefit from our specialist advice, request a confidential review.
