Background
In 2016 we worked with a client who directly managed a fleet that was running very poorly. The client was paying over £200k, which was excessive for the size and make-up of their fleet. When working with their previous broker, the client’s transport manager was reporting the claims directly to the insurer and it would be a regular occurrence for the accidents to be reported some weeks after the event.
Challenge
The client was unable to manage their drivers in an effective manner which was causing issues with the reporting of losses to insurers. The issues were both internal reporting to the management team and external to their insurer.
Solution
Based on our proposition we were appointed and we immediately picked up and reviewed the run-off claims. This was twofold, firstly to make sure the previous insurers were not dragging their heels and leaving files in abeyance, which they were. Secondly, we were able to analyse key trends, such as there were multiple thefts in each of the previous three years, all where vehicles had been stolen from the driver’s home addresses. We sat down with the client, changed the procedures for vehicles being taken home overnight and the client implemented extra security. Over the course of the next three years there were no thefts, saving the client c.£30k a year on their claim’s history.
We also introduced a new reporting procedure where the drivers would report accidents from the scene to our claims team using the Specialist Risk Claims App. This guides the drivers with what information to collate at the scene, and then captures third parties on fault claims. In turn, this allows us to receive claims quicker and therefore enables us to settle claims more efficiently.
Outcome
Over the following three years this brought the average reporting times down from over 20 days to 2 days. We also worked with the client and their existing telematics supplier to provide more meaningful data which they could act upon, instead of trawling through raw data. We engaged the insurer and negotiated for them to provide a risk management fund to put towards the costs. The client now has regular reports which they actively monitor and use to assess the at-risk drivers and work with them to avoid accidents before they happen.
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